Customer Experience Associate (Travel Industry) - Korean Speaker

Job Description:

• Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation
• To exceed customers expectations in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Communicating with customers through various channels and acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary and providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• Candidate must possess at least an TOPIK 4 or above (Non-Native)
• Candidate must possess at least a Degree or equivalent level (Native)
• Required language(s): English & Korean
• Full Training Program will be provided for new hires even fresh graduates who are interested to start their career.
• Candidates must be able to work rotational shifts (5 days per week)
• Each Shift consists of 9 working hours included 1.5 hour break-time