Join the BigPay team! Levelling peoples life, one transaction at a time.
What we do, and why we do it
The banking system is evolving to give consumers the transparency, control and financial wellbeing they deserve. In a world where technology can change how we live for the better, there is no reason to be burdened by legacy systems, bureaucracy and mediocrity. Its time for a change, and you can be part of this revolution!
BigPay is everything you wish your bank was: fair, transparent, frictionless. We went back to the drawing board to explore how new technologies could bring power back to you. Our goal is to solve real world money problems for millions of people by empowering them, and providing a simple interface for users to send, receive and track their money.
Life at BigPay
Were fast, curious and ambitious. We are on a fearless adventure to change financial services for consumers, and we value ownership, initiative and leadership from everyone in the company. Were going out of our way to recruit the most intelligent, creative and talented people in the world. We want innovators, and that means maintaining an environment where they can flourish. Our only boss is the consumer. BigPay values highly collaborative, hard working people, who can deconstruct problems on the fly and take the team with them, while being inventive, iterative and agile. We never want to reach a stage where you are not challenged on a daily basis because it means were not going fast enough.
Why BigPay
Join a fearless adventure, where your opinion and input is highly contributional
Work in a fast paced, growing company where you will be empowered to succeed
An environment where you can challenge and be challenged
You will be surrounded by a multidisciplinary group of experts
Competitive salary & benefits
We are Hiring
Customer Experience Associate. A go-getter, and problem solver mindset to proactively customize solution for each customer needs.
About the job
Inquiry management (inbound and outbound) on chats, phone calls, emails or social media platform
This role includes working on days/nights to support a 24/7 operation working on a rotating shift basis.
Be an advocate for our customer and provide support by answering their questions in a proactive, clear and
efficient manner within guidelines and targets set.
Provide support to the outsourced CS teams including having regular training and alignment sessions
Reporting to the Customer Experience Manager to ensure customer success metrics and departments KPI/SLA
are met.
Resolve any escalated customer complaints and manage any trends or risks identified, which include
policy/process improvements.
To be successful
At least 1-2 years of experience leading teams in a contact centre environment supporting customers through
calls, emails and chats or social media platforms.
Strong analytical skills in addition to having good written and verbal communication skills in English language
You will need to be proactive and bright, able to adapt quickly and efficiently, act on your own initiative and
help grow the team and our capabilities at considerable speed
Ability to multi-task, prioritize, and manage time effectively
Experience with Zendesk CRM and SQL will be an advantage
