Customer Experience Agent

Contract : 1 year (view to extension and permanent based on performance)

Must be willing to work on 24-hour-rotation shift.

Responsibility:

Provide quality customer support (24/7) through LiveChat and Digital channels for our customers.

Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner.

Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor.

Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.

Perform administrative tasks involving driver's account (credit top-up, changes in driver information, etc.

Support other department campaigns when the need arises.

Requirements:

Must possess at least a Diploma in any relevant field with at least 2-3 years of working experience in Customer Service industry.

Excellent verbal/written communication skills

Ability to communicate results to management and in a fast paced environment.

Able to start work immediately