customer care

Hello

Hope you are doing good.

My name is Bhavani, I am a Senior Recruiter from Trinity Workforce solutions.

Title:CustomerCareFrontline

Duration: Permanent position

Location:PJ, Klang, Cheras, Kajang, Puchong, JB, Penang

Working days: 5 days working and 2 days off Working Schedule: Mon Sat (8:30a.m 6p.m) Sun (10a.m 5p.m)

JOB DESCRIPTION:

1.Salesforce CRM System

a. Patient registration

b. Patient record data entry/update

c. Appointment booking/scheduling d. Check in/out patient

2.Salesforce POS System

a. Issuing of receipts

b. Stock updates/data-entry

c. Reporting updates/data-entry

3. Attend to patients administrative needs/requests/follow-ups

4. Manage patient complaints.

5. Sales transactions ie. Cashier.

6. Daily settlement & reconciliation of sales.

7. Stock management - stationeries, drugs, office needs.

8. Filing system management - patient files & other general admin files.

9. Preparation of patient files for next day appointment.

10. Statistics and Reports.

11. Arrangement for dispatch/collection.

12. Liaise with suppliers/vendors/contractors.

13. Other general office administration.

Other Roles and Responsibilities:-

Counter

Opto Assistant

Doctor Assistant

Surgery Coordinator

OT Assistant

Qualifications:-

Able to speaks in Mandarin, English and BM

Degree/Diploma in any discipline

2-3 yearscustomerservice experienc