Customer Care

About Us:

At Physiomobile, we are Malaysia's premier physiotherapy center specializing in _Manual Therapy_. Since 2016, we have been dedicated to enhancing the quality of life for our patients through expert care and personalized treatment plans. Specializing in _Manual Therapy_ techniques, we address a wide range of musculoskeletal issues including Back Pain, Neck Pain, Shoulder Pain, Knee Pain, and Slipped Discs.

• Company Background:

Physiomobile operates multiple branches nationwide, staffed by skilled Physiotherapists trained in _Manual Therapy_. Our approach combines hands-on techniques with advanced therapeutic modalities to ensure effective pain relief and rehabilitation. We also integrate the latest evidence-based to support our therapy sessions and accelerate recovery.

• Our Commitment:

We believe in delivering holistic care that not only treats symptoms but also promotes long-term wellness. Whether at our clinics or through our mobile services, we are committed to making high-quality physiotherapy accessible to all, ensuring every patient receives the best possible care tailored to their needs.

• Position Overview:

As a Customer Care Assistant, you'll play a pivotal role in our mission. You'll engage with our diverse clientele, providing personalized service and ensuring seamless experiences from consultation to treatment. Your dedication will contribute to enhancing the lives of our patients and supporting their healing journeys.

• Key Responsibilities:

Responding to Customer Inquiries: Answering customer questions, addressing concerns, and providing accurate and timely information about products, services, or company policies.

• Upselling and Cross-selling: Identifying opportunities to promote additional products or services to customers to maximize sales and revenue, where appropriate.

Billing Management: Assisting customers with processing transactions, and managing billing or payment-related inquiries.

• Product Knowledge: Gaining in-depth knowledge of the company's products or services to effectively assist customers and make appropriate recommendations.

Relationship Building: Building and maintaining positive relationships with customers by establishing rapport, understanding their needs, and delivering personalized service.

• Issue Resolution: Investigating and resolving customer complaints, issues, or conflicts to ensure customer satisfaction. This may involve troubleshooting problems, coordinating with relevant departments, or escalating issues as necessary.

Continuous Improvement: Identifying areas for improvement in customer service processes and suggesting potential solutions to enhance the overall customer experience.

• Documentation and Follow-up: Accurately documenting customer interactions, inquiries, and resolutions in the company's customer relationship management (CRM) system. Following up with customers to ensure their issues have been resolved satisfactorily.

Adherence to Policies: Adhering to company policies, procedures, and service standards while handling customer interactions.

• Collaborative Teamwork: Collaborating with team members and cross-functional departments to address customer needs, share knowledge, and contribute to a positive work environment.

• Qualifications:

Strong interpersonal skills with a passion for customer service excellence.

• Excellent communication abilities in both English and Bahasa Malaysia.

Proactive problem-solving skills and the ability to handle challenging situations with tact.

• Prior experience in customer service or healthcare administration is advantageous.

Job Type: Full-time

Pay: Up to RM2,

• 00 per month
  
  Benefits:
• Additional leave

Free parking

• Health insurance

Maternity leave

• Professional development

Schedule:

• Rotational shift

Ability to commute/relocate:

• Setia Alam: Reliably commute or planning to relocate before starting work (Preferred)

Willingness to travel:

• 50% (Preferred)

Expected Start Date: 10/01/2024