We are looking for a Customer Care & Operation Representative that is genuinely excited to help customers and ensure operation excellent. This representative needs to be patient, empathetic, and passionately communicative. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.
Job functions:
- Managing incoming chats, calls, emails enquiries on a timely matter.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.- Handle complaints provide appropriate solutions and alternatives within the time limit and follow up to ensure resolution.
Handle with customer returns, refunds or exchanges.
- Process orders on a timely matter across all platforms including sync invoices and consignment note for all orders across all platforms.
Provide general support to walk-in customer.- Manage the filing and updating of electronic documentation.
Contribute to team effort by accomplishing related results as needed.
- Recommend potential products or services to management by collecting customer information and analysing customer needs.
Handle product recalls.- Attempt to persuade customers to reconsider cancellation.
Manage the filing and updating of electronic documentation.
- Compile reports on overall customer satisfaction.
Requirements
- Bachelor's degree in Business Administration, Marketing, or a related field.
At least 1 years of experience in a customer service or operations role.- Proven customer support experience or experience as a Customer Service
Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters.
Ability to multi-task, prioritize, and manage time effectively.- Ability to work within the stipulated deadline and is meticulous in work.
Ability to work independently and as part of a team in a fast-paced environment.
- Fluency in English is essential; fluency in other languages is a plus.
Able to work on weekends
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are passionate about delivering excellent customer service and are excited to take on a new challenge in operations management, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Pay: RM2,- 00 - RM4,000.00 per month
Schedule:
Rotational shift
