Customer Care Executive - Mandarin Speaker

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• KPI SLA

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• :SPM, UEC, O-level
• :24/7 - 5
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:

• KPI ,
• 14,14,60
• EPF, SOCSO
• - Insurance
• - Medical claims
• - Corporate Discount

:Tower 8, UOA Business Park, 1, Jalan Pengaturcara U1/51a, Seksyen U1, 40150 Shah Alam, Selangor (LRTKTM Subang Jaya )

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In this position, you'll are required to:

• Responsible for customer online consultation and answering questions, providing effective answers to customer consultation needs
• Maintain good communication and cooperation with relevant departments
• To exceed customers expectations in terms of customer service & accurate information.
• Work in a team to achieve the required KPI and SLA elements.

To excel in this role, you'll require:

• Able to converse fluently using Mandarin and English
• Able to read & writeTraditional Mandarin word
• Education: SPM, UEC, O-level or; and above
• Working Hours: 24/7 Rotational Shift - 5 days working
• Fresh Grads are welcomed to apply

It would be fantastic if you possess:

• Six months or more of customer service experience

Perks we offer:

• Attractive remuneration package above market standards.
• KPI incentives, Transportation allowances
• 14 days AL; 14 days ML, 60 days Hospitalization leave
• EPF, SOCSO
• Health and life insurance
• Medical Claim
• Corporate deals

Location:Tower 8, UOA Business Park, 1, Jalan Pengaturcara U1/51a, Seksyen U1, 40150 Shah Alam, Selangor (near LRT or KTM Subang Jaya station)

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.