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Learn Stride Education

Customer Care Coordinator

Learn Stride Education
Early Applicant
  • 4 months ago
  • Be among the first 50 applicants
Malaysia, Kuala Lumpur
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Job Description

Job Responsibility

  • Reply customer messages within 15 minutes, reply messages and follow up based on different situation
  • Able to organize and analyze customer intention and information in order to improve the response to customer
  • To maintain and update customers records using excel
  • To handle client complaints and take appropriate action to resolve them.
  • To attend to incoming calls, messages, emails, enquiries from social media & website.
  • To key in data and report to person in charge every day

Job Requirements

  • Must be able to communicate in Mandarin and English in order to liaise with Mandarin speaking clients (Excellent communication especially in Mandarin)
  • Preferred age (Millennials)
  • Fast learner, systematic, committed, self-motivated and able to work independently with minimal supervision
  • Required skills: Microsoft excel, FB messenger
  • Familiarise with computer, smartphone applications and software
  • Must be able to reply/close customer even on weekend ( pay with high commission)

Job Benefits

  • Fully work from home (preferred based at KL/ Selangor)
  • Startup and fast growing company
  • High commission and incentives
  • Bonus up to 10k if achieve the target of the year
  • EPF & Socso

More Info

Industry:Other

Function:Business Support and Management

Job Type:Permanent Job

Skills Required

Microsoft Excel

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Date Posted: 29/06/2024

Job ID: 83432465

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