Customer Care Coordinator & Admin

Job Description

We are seeking a highly motivated and enthusiastic individual to fill the position of Customer Care Coordinator and Admin in our healthcare center. The successful candidate will be responsible for coordinating patients for appointments, providing a clear understanding of our healthcare services, and explaining healthcare packages. The ideal candidate should have excellent communication skills, attention to detail, and a passion for providing excellent customer service.

Responsibilities:

• Respond to patients inquiries, provide information on the hospital's services and packages, and schedule appointments.

Handle patients complaints, inquiries, and follow-up calls to ensure high levels of customer satisfaction.

• Maintain accurate patient records and databases to ensure efficient operations.

Assist with administrative tasks, such as filing, data entry, and document preparation.

• Coordinate with the healthcare team to ensure that patients receive timely and quality healthcare services.

Participate in sales and marketing campaigns to increase patient awareness and loyalty.

• Attend training and development sessions to enhance customer service skills.

Qualifications:

Fresh graduates are encouraged to apply!

Additional qualifications such as the following are not mandatory but would be considered as an added bonus.

• A degree in Business Administration, Healthcare Administration, or a related field.

At least 2 years of customer service experience in the healthcare industry.

• Excellent communication and interpersonal skills.

Knowledge of medical terminology and healthcare services.

• Good organizational and time-management skills.

Proficient in MS Office applications.

• Ability to multitask and work in a fast-paced environment.

Opportunities:

• Sales and marketing training to enhance customer engagement and increase revenue.

* Customer service training to improve customer service skills.

• Opportunity to coordinate multiple branches, depending on performance.

If you are passionate about providing exceptional customer service and have the qualifications required for this role, please apply!

Job Type: Full-time

Pay: From RM2,

• 00 per month
  
  Application Deadline: 09/30/2024