Customer Care Agent

What you will do:

• Handling inbound calls on customer inquiries, requests, and complaints about car park services.

Assist customers in resolving issues related to parking access, payments, and ticketing.

• Do troubleshooting and assist customers with any issue at the car park via phone call.

Collaborate and communicate with car park staff to ensure operations run smoothly.

• Work in a team to achieve the KPI elements and SLA.

Collect and record customer feedback and complaints for follow-up.

• Utilize call center software and tools to assist customers efficiently.

Maintain accurate records of customer interactions and transactions.

• What you will need to succeed:

Malaysian citizen with Diploma and above in any discipline

• 6 Months experience in customer service role will be an advantage

Fresh graduates are encouraged to apply

• Willing to work for 6 days a week

Willing to work on rotational shifts including night shift (allowance will be provided)

• Possess good level in English, Bahasa Malaysia and/or local dialects.

Flexible with arranged shifts based on operation needs.

• What we offer in return:

Contractual basis with opportunity to become permanent (based on performance)

• Performance incentives (KPI based)

Well planned career advancement

• Employee well-being activity

Annual leave

• Panel Clinic

Insurance Coverage

• EPF, Socso and EIS

Job Type: Full-time

Pay: RM2,

• 00 - RM2,800.00 per month
  
  Benefits:
• Dental insurance

Health insurance

• Opportunities for promotion

Parental leave

• Professional development

Schedule:

• Afternoon shift

Day shift

• Evening shift

Rotational shift

Application Question(s):

• What is your expected salary range

Do you have experience and interested to work for 6 days a week in rotational shift

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Bahasa Malaysia (Preferred)

Expected Start Date: 09/16/2024