Job Description:
We are seeking a highly motivated and enthusiastic individual to join our customer service team as an intern. As a Customer Service Intern, you will work closely with our team of logistics experts to assist in providing outstanding customer service to our clients. You will be responsible for handling client inquiries, resolving customer issues, and providing accurate and timely information related to our logistics services from China to Malaysia.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Assist in resolving customer complaints and issues related to our logistics services- Provide accurate and up-to-date information on our sea and air shipping LCL, money transfer solution, and full container service
Communicate with clients and suppliers in China to facilitate smooth logistics operations
- Assist in maintaining customer databases and records
Provide administrative support to the customer service team as needed
Requirements:- Currently pursuing a diploma degree in business, logistics, or a related field
Excellent communication skills, both written and verbal, in English and Mandarin
- Strong problem-solving skills and attention to detail
Ability to multitask and prioritize tasks in a fast-paced environment- Proficiency in Microsoft Office Suite, particularly Excel and Word
Prior experience in customer service or logistics is a plus but not required
Benefits:
- Gain hands-on experience in logistics and operations in a fast-paced environment
Opportunity to work with a dynamic and diverse team- Receive mentorship and guidance from senior staff
Exposure to the logistics industry and its challenges
- Possibility of a full-time job offer after the internship
Build your communication and problem-solving skills
We look forward to hearing from you!
Job Type: Internship
Contract length: 6 months
Pay: RM- 00 - RM1,000.00 per month
Schedule:
Monday to Friday
