Job Description
- To declare K1, K2, K3, K4, K8, K9, ZB1 & ZB
To ensure proper Customs submission and clearance.- Provide polite, professional and accurate response to customer queries.
Manage customer's expectations and display ownership for customer's requests.
- Maintain good rapport with customers and constantly improve customer relation.
Support Team Leader and Managers to continuously review processes, identify and improve customer service procedures.- Help sales/ Sales Support/ NCS/ management to identify rules, regulations and HS CODES for products to be imported / exported.
Double check, before vessel arrival/departure, information given by operations (import and export) is in good order for customs clearance.
- Run through the documents and identify if anything needs to be amended or rectified.
Process draft customs declaration in Daganet.- Pass draft of customs form to operations for customer to double check content & duties amount 3 days before vessel arrival.
Pass actual customs declaration in Daganet up on confirmation.
- Process internal billing from OTXS to OTWL.
Reply or acknowledge any email within the same working day for email received on/before 5PM.- When out of office set up auto reply with contact details of back up.
Undertake ad-hoc task assigned.
- Submit all reports as requested by HQ / management within the dead line.
Job Types: Full-time, Permanent
Pay: RM2,000.00 - RM3,500.00 per month
Benefits:
- Opportunities for promotion
Professional development
Schedule:
Education:- Diploma/Advanced Diploma (Preferred)
Experience:- Custom Brokerage: 1 year (Preferred)
Location:
Shah Alam (Preferred)
