Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Must know spoken & written in Mandarin & English as will be dealing with China market.
As a member of the Cross Border Control Towers team, the incumbent would be looking at the continuous improvement of Cross Border's daily operational activities, monitoring of performances across S.E.A as well as East Asia shipments, and overall governance of operational processes and best practices.
Daily Task
Oversees overall operational performances of current solutions/products
Mode of transport
Vendor performances
Management of L2 escalations, Ad-hoc ,or Exceptions
Manage team deliverables and performances
Daily/Weekly/Monthly reporting
Responsible for SLA adherence (vendors or team)
Billing/financial reporting (timeliness, accuracy, costing)
Operations Excellence
Process flow and state machines mapping
Clear understanding of the overall solution (FM/MM/LM) offered
Define and document clear working instructions, process flows, and SOPs
Identify and root-cause current and potential issues -through audit, implementation, and execution (e.g. PDCA)
Streamline operational flows for effective execution and productivity
Derive process improvement plans and monitoring metrics
Vendor Operations Management
Responsible in providing operational requirements and input prior/during Non-NV vendor onboarding and pilot process
Responsible with monitoring vendor ops performances and key practices
Able to bridge and streamline vendor practices against industry standards
Responsible for producing the WI and SOPs to ensure operations scalability and consistency as well as equipping the team with the right skill set and knowledge to validate vendor invoices.
L2 escalations - liaison with management (internal and external)
Stakeholder Management
Working with relevant stakeholders to achieve operational excellence and Companys set goals
Internal stakeholders
Countries
Vendors
Reporting
Responsible for collating and presenting weekly/monthly performances on SLA adherence/Compliance/Billing accuracy to stakeholders
Provide updates on initiatives and projects managed
Establish visibility on key deliverables and KPIs
Requirements
Diploma / Degree in Supply Chain or Logistics (preferred) or any field
2-4 years of relevant experience in Supply Chain / Logistics / Warehousing
Relevant exposure in logistical practices in S.E.A (Air, Sea, or Land)
Experience in team management is a plus
Ability to analyze data and provide insights
Able to multitask and work according to deadlines
Possess strong process mindset, freight forwarding and e-commerce knowledge
Willing to travel 30% of the time
Skills
Proficient in Microsoft Office suite
Exposure to process mapping tools - Visio or similar
Experience in SQL or any data reporting tool is preferred
Core Competencies
Communication - Excellent communication & presentation skills (written and verbal)
Stakeholder Management - Ability to communicate with all levels of the organization
Self-Starter - Independent self-starter, willing to get hands dirty
Decision-Making - Excellent decision making and problem-solving skills
Submit a job application
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