Job Description
We are actively looking for candidates from Salesforce CRM technical support bacground to join our team.
The Core Objectives:
1. Provide support and assistance to end-users with any Salesforce CRM inquiries or issues.
2. Support the Regional CRM Manager on Salesforce CRM related project activities.
3. To support and be involved in User Acceptance Testing (UAT) for our Salesforce CRM program
4. Work closely with Grab Technical Solutions team on Salesforce CRM issue resolution or change request tickets.
5. Be a Salesforce CRM expert to our users
6. Extract and analyze Salesforce reports to aid decision-making processes.
7. Collaborate with different teams/stakeholders to identify opportunities for system enhancements and customizations aligned with business requirements.
Essential Experience / Criteria:
1. CRM internal user support experience. Rendering support to our internal CRM users (sales, operations, etc) on systems process questions and issue resolutions.
2. Tech savvy
3. Good communicator - ability to explain clearly to business and tech working stakeholders
4. Change management advocate
5. Self-motivated with a desire to contribute to a successful roll-out & maintenance of our Salesforce CRM platform
Desirable Experience / Criteria:
1. Salesforce CRM internal user support experience
2. Experience in drafting process flow charts
3. Experience working in tech/hyper-growth companies.
About Company
About Optimum Infosolutions (M) Sdn Bhd:
Founded in 1997, Optimum is a full-spectrum IT services and solutions company whose mission is to “Empower Business with Technology. Headquartered in Singapore, Optimum operates from offices in 7 countries with more than 2300 employees across the globe and helps business harness technology to deliver innovative solutions. We provide cutting-edge software solutions & services on a variety of technology platforms to clients ranging from Fortune 500 companies and to vibrant start-ups. We offer a comprehensive array of Application Services, Infrastructure Management Services, Cloud and Mobility Solutions, Analytics and Insights and Shared Services. Our impressive track record spans two decades of helping businesses drive innovation, deliver disruptive customer experiences, and implement transformational IT projects. Opportunities abound when you work @ Optimum, a World-Class Software Solutions and Service Provider. Please visit our website for more details.
Website: http://optimumsolutions.biz/
