Credit Control Specialist

Key Competencies:

• Ability to work under pressure and meet tight deadlines.

High level of integrity and professionalism in handling sensitive financial information.

• Strong problem-solving skills and the ability to make sound decisions.

Team-oriented with the ability to collaborate effectively across departments.

• Client Onboarding & Support:

Managed and lead the onboarding of new & existing clients, user training, troubleshooting, bug reporting, integration requirements, and technical support.

• Manage technical/product requirements for new features/enhancements with the product team.

• Stakeholder management:

Managing task delivery - tech team and sales team.

• Constant communication with all-level users (Top management/Managerial/executive) on the best practices for utilizing the platforms.

• Workflow Development & Consultant:

Develop and consult workflows, reporting, insight, or best practices to optimize client operations.

• Customer Relations:

Build and maintain strong customer relationships, addressing system queries and issues professionally and efficiently.

• Collaborate with sales, customer success, and product teams to resolve the issues that may impact the clients BAU.

Provide advice and guidance to customers as and when the assistance is needed.

• Presentation (pre-sales & post-sales):

Assist sales team on demo sessions with potential clients and technical Q&A

• Collaborate with the sales team in go-to-market strategy planning.

Willing to travel for the Onsite training upon clients request.

• Job Requirements:

Bachelor's degree in finance, accounting, or related field preferred.

• Proven experience in credit control, accounts receivable, or related financial role.

Strong understanding of credit and collections processes, including credit assessment, invoicing, and collections techniques.

• Excellent communication and negotiation skills, with the ability to interact professionally with customers and internal teams.

Proficiency in financial software and Microsoft Office Suite, with advanced Excel skills preferred.

• Detail-oriented and analytical mindset, with the ability to identify trends, analyze data, and make informed decisions.

Ability to work independently and prioritize tasks in a fast-paced environment.

• Familiarity with project management methodologies and tools is a plus.

Job Types: Full-time, Permanent

Pay: RM3,

• 00 - RM5,112.03 per month
  
  Benefits:
• Health insurance

Opportunities for promotion

• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• Performance bonus

* Tips