About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post www.tollgroup.com
Responsibilities
Develop overall local operational strategy and direction for the operation teams
Set clear objectives and guide team members to achieve targets. Performance standards while focusing on the key Performance Deliverables
Manage day-to-day operations, customer liaison and lead successful achievement of daily KPI
Responding to customer complaints or queries in a fast efficient and concise manner
Actively reviewing operational procedures, identifying opportunities for improvement and promoting continuous improvement within the team
Develop and enforce efficiencies in paperless processing; heavily involve in achieving automation capability in identified functions
Develop personal development plan and ensure people growth with proper coaching and best practice sharing across the teams
Requirements
Degree in any related field or equivalent
At least 5 years experience in Contract Logistics operations
Strong leadership and management skills with excellent problem solving competency
Able to work independently and under pressure with minimum supervision
Customer orientated, good people skills and able to work with people at all levels
Good motivation, team building and influence skills
Analytical with proven problem solving skills and strong focus on continuous improvement
Knowledge of Business improvement methodologies
What moves you
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.
