Respond to guest inquiries, concerns, and complaints promptly and professionally.- Provide information to guests about the resort, its amenities, and nearby attention.
Assist guests with making reservations for activities and events.
- Serve as liaison between the customer and other departments, such as housekeeping and maintenance, to ensure that guests needs are met.
Maintain accurate records of guest interactions, requests, and complaints.- Provide feedback to management on improving guest satisfaction and the overall guest experience.
Job Type: Full-time
Pay: From RM1, Rotational shift
