Are you ready to get ahead in your career
- We want to empower you to turn your ambitions into achievements.
- We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
- Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
- To realise our vision to become Malaysia's leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.
Why does this job exist and why is it critical
The Key Account Manager's KPI and accountabilities are incremental revenues, total contract value for new deals, billable revenue for IOT/Solutions and collections. Account manager is Maxis ambassador and a consultant with key functionalities to establish solid client relationship, enhance engagement, establish account planning, manage a set of client accounts assigned, collaborate with internal teams, manage partners, register opportunities in CRM, ensure healthy funnels, seek supervisor's advice & share deals progress, plan & execute sales initiatives.
What are you accountable for
- Clearly understand & execute the company, Enterprise and Segment strategy to position, penetrate and win in Public sector market.
- Clearly understand team and individual target (KPI).
- Discuss with supervisor & develop sales planning and execution plan for mobile & fixed business, IOT & Solutions.
- Establish comprehensive account plans for all assigned accounts and update timely.
- Discuss progressively with supervisor on all opportunities & register deals in CRM.
- Consistently update the deals in CRM and ensure CRM data accuracy.
- Organize review session with supervisor for opportunity roadmap, funnels and other developments.
- Establish solid client relationship and enhance client engagement.
- Ensure consistent communications with client on Maxis latest offerings, solutions and technology updates.
- Manage a set of client accounts assigned, consistently identify and develop sustainable business opportunity. Position as consultant for our client (problem solver).
- Collaborate with internal stakeholders (presales, product, marketing, solutions, channel team, network etc) & manage partners for sales activities.
- Orchestrate communication and collaboration between cross functional Maxis team and customers.
- Plan, organize & execute sales initiatives events, roadshows, courtesy visits, etc.
- Drive every opportunity to closure, seek supervisor's help/guidance for problems.
What do you need to have for the role
- Minimum 5-7 years of experience in corporate sales role, with proven track record in account management and solution sales. Preferably in the telecommunication or IT industry.
- Tech-savvy and proficient in Microsoft Office suite, Salesforce.
- Strong communication and interpersonal skills to build and maintain effective relationships with customers.
- Excellent problem-solving and analytical skills to understand customer requirements and propose suitable solutions.
- Proficiency in preparing and delivering professional presentations and proposals.
- Ability to work collaboratively with cross-functional teams, including presales and technical experts.
- Familiarity with the Malaysian business landscape and customer needs.
What's next
- Once you've applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
- Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.
Maxis values diverse voices & people. We hire and reward our employees based on capability & performance - regardless of ethnicity, gender, age, education, religion, nationality or physical ability.
