Job Responsibility
- Execute contact centre operations for all inbound and outbound contacts through a variety of contact channels.
- Perform follow up with participants tested positive to encourage timely progression along care pathways.
- Coordinate engagement with healthcare providers to facilitate progression of participants along care pathways.
- Troubleshoot delivery of screening test results, exceptions and escalated enquiries.
- Drive high quality performance of contact centre operations by ensuring that contacts are managed sensitively, effectively, consistently and in a timely manner.
- Execute timely, accurate and reliable registry data entry and implement security and privacy standards in management and transmission of data.
- Support and perform quality assurance on digital healthcare system.
- Monitor, analyze and articulate ROSE Foundation participants data for reporting.
Job Requirements
Individuals with an interest in community work, public health, womens health and other relevant fields (preferably with a Bachelors Degree in public health, applied social/ behavioral science or other related discipline) are encouraged to apply.
Open, approachable and pleasant personality with strong interpersonal skills.
Willingness to learn.
Ability to adapt to different demands and negotiate stressful situations.
Competent with Microsoft Office software and preferably have good information technology skills.
Proficient in English and Bahasa Malaysia. Ability to speak Tamil or Mandarin is a strong advantage.
Job Benefits
- EPF/SOCSO/PCB
- High Employers EPF Contribution
- 5 working days (Mon-Fri)
- Flexible working hours
- Salary increment
- Medical Benefits
- Overtime pay
- Medical Insurance
- Allowance provided
- Laptop and phone work provided
- Training provided
- Prolonged Illness Leave and Medical Board Out
- Compassionate Leave
