Key Responsibilities
- To adopt the spirit of teamwork & support team members.
- To embrace the importance of personal touch/communication.
- Ensure accuracy in all documentation prior to issuance.
- Ensure compliance with internal policies, regulatory requirements and industry standards.
- Ensure timely and accurate data entry and financials into claims portal.
Claims Management
- Manage all aspects of the assigned files/portfolio from the point of notification until conclusion.
- Efficient and prompt management of notifications, including attending to all queries in a timely manner, ensuring guidance is sought where necessary, in accordance with LC's processes and guidelines.
- Assess policy coverage and analyse all relevant information including panel lawyer opinions, documents and cause papers, specifically when preparing recommendations/reports.
- Upload, update and maintain accurate and detailed records of all notification/claim activities including correspondence, reports and documents in accordance with LC's process, i.e. using the dedicated claims portal and electronic filing. Only when necessary, hard copies are to be maintained.
- Identify any unusual claims, spikes in certain types of claims, new scams and fraudulent schemes trends to assist with risk management.
- Prepare reports/updates on claims status and financials.
Stakeholder Management
- Liaising with the stakeholders of MyBar PI Scheme, i.e. Malaysian Bar (especially the PI Committee and PII & RM Department), members/insured firms with notifications, insurers, panel lawyers and appointed broker.
- Provide clear and concise communication on the claims process, status updates, strategy and resolutions.
- Address and resolve any concerns or disputes raised by stakeholders with regard to notifications in a professional manner.
Other related duties that may arise
- Assist the team and Manager with the development and implementation of internal processes & procedures.
- Train and/or assist with the training of team members.
Note: The above is a broad job description as it is understood it is not possible to detail every aspect of a role.
- Requirements
Key Qualification and Experience
- Called to the Malaysian Bar, with a minimum 5 years of practice experience.
- Experience in insurance disputes is an advantage.
- Good communication skills.
- Understands basic legal principles
- Possesses proper computer skills and knowledge of relevant software.
- To know when to involve seniors.
Job Type: Full-time
Pay: Up to RM7,000.00 per month
Benefits: - Professional development
Schedule:
Monday to Friday
