Duties and responsibilities:
As a Concierge for a property management company, plays a pivotal role in ensuring the smooth and efficient operation of the properties. This position requires a personable, customer-oriented individual who can provide exceptional service to tenants and address their needs promptly. The Concierge is responsible for creating a welcoming and secure environment while assisting with various tasks related to property management.
Key Responsibilities:
- Customer Service:
Act as the primary point of contact (on ground) for all or tenant requests and concerns, ensuring timely resolution and satisfaction.
- Security and Access Control:
Monitor access to the property and enforce security protocols, such as manage the viewing keys and self check in keys.
Handle key management, access cards, and other security-related tasks.
- Units & Rooms Conditions Management:
Ensure units & rooms condition up to standard and schedule, coordinate with the maintenance team and repair services as needed.
Monitor common areas to ensure they are clean and well-maintained.
- Emergency Response:
Act as the first point of contact during emergencies and follow established protocols for contacting appropriate authorities or management personnel.
Maintain emergency contact lists and procedures.
- Communication:
Maintain open and clear communication with tenants, and property management staff.
Utilize communication tools, such as phones, intercoms, and email, to stay in touch with relevant parties.
- Documentation and Reporting:
Document check in, check out activities, booking fees and tenancy agreements.
Qualifications and Skills:
High school diploma or equivalent (some positions may require higher education).
Excellent interpersonal and communication skills.
Strong customer service orientation and a friendly demeanor.
Basic computer skills for data entry and email communication.
Ability to handle stressful or emergency situations calmly and efficiently.
Knowledge of property management software or tools (preferred but not required).
Previous experience in a customer service, hospitality, or similar role is advantageous.
Someone that has own transport, requires travelling based on the building assigned.
