Community Support Intern

The Company - GOGET

GoGet is an on demand workforce platform. Our mission is to transform the traditional labour market. No longer do people have to choose between a full time job or an 8 hour working shift. We believe the future of work is here and that is through creating opportunities by connecting people in a whole new way. A stay-at-home mother can be included in the workforce for 2 hours between school drop off times, a retiree is able to connect and help out a local neighborhood florist and business owners are able to grow their operations without full time costs. We envision a world where true empowerment is possible. We empower businesses to connect with the city's workforce, grow their operations while saving money and be more efficient. For our users in the community who are looking to network, learn a new skill, we are changing the game for opportunities, upskilling and mobile training for the nation's people. If you feel passionate about helping others, about connecting people and about creating impact through innovation, join us!

Location

Our office is located at Common Ground, Damansara Heights, Malaysia. However, we work flexibly, which means a hybrid style of working remotely and from the office.

Device

Please ensure that you have a fully functioning laptop for this position. The laptop must be able to have multiple browser tabs open at the same time and not have regular reliability issues.

The Role

GoGet is looking for a passionate Community Support Intern to join our GoGet Community Support team. The central goals are:

1. Providing top-quality customer support to the communities we serve
2. Using insights from user issues to drive platform improvements

This role will entail growing GoGet's portfolio of users, understanding the competitive landscape in the market to ensure the company's longevity. During your internship, a supervisor will be assigned to you to ensure a fulfilling learning and working experience!

At GoGet we are People first, then Process and Product. People because we believe not only in the community that underpins the model of GoGet but that execution is our differentiator and people are necessary for this to be done well. This is what we believe eventually delivers a great product that we deliver to our users and the overall community. You'll have the opportunity to work with some of the most resourceful and determined individuals who are passionate about impacting people's lives by creating opportunities on the GoGet platform. Come work with our wonderful and passionate team and make an impact on our community today!

Let's break that down

1. Customer Support & Communication

• Assist and resolve user inquiries accurately and independently to drive for good customer satisfaction. Channels of customer support that you will have an opportunity to learn include:
• Zendesk
• WhatsApp
• Email
• GoGet's Helpline
• Learn how to investigate, follow up, and troubleshoot customer support issues and inquiries with existing SOPs to resolve user issues
• Supporting team members by ensuring the knowledge base of help articles and customer support automations are up-to-date
• Assisting HOD to compile the latest trends and product updates, features in order to support users efficiently

2. Process Improvement

• Working with the Customer Support team to analyse the fundamental issues on hand to drive for overall improvement of GoGet's offering and service.
• Learn to cross collaborate across GoGet teams by unpacking and sharing feedback, notably of new possible policies or issues that are not listed and covered in existing guidelines.
• Brainstorm and participate actively in process improvements to drive process efficiency and the GoGet Customer Support engine forward

Who will you work with

We work as a team, and your role is to be a great team player with your Head of Department, Supervisors and any other cross teams that may be required.

Requirements

• Enrolled in an accredited university/college program undergoing undergraduate studies in Business Studies/ HR/ Management Mass Communications or equivalent
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel) and G-Suite services such as GSheets, Word Docs
• Must be 18 years of age
• Excellent written and verbal communication skills
• Energetic, team player, and eager to tackle new projects and ideas
• Must be comfortable to communicate with others via phone and written emails.
• Possess critical thinking and problem solving skills
• Emphatical mindset to always listen to others and resolve user's pains.
• Please ensure that you have a laptop with stable internet connectivity
• Able to work from GoGet HQ as and when required

Permanent Job Offer

There is a possibility for a permanent job to be offered based on a case by case basis and a good review from the hiring manager.