Common Ground is the home of Malaysia's largest Coworking community and leading Coworking space, with over 20 locations in 3 countries. Our mission is to transform work cultures through beautifully designed spaces, meaningful people engagement and the adoption of digital technology.
We are looking for a talented and passionate Community Officer to illustrate Common Grounds core values and strive to achieve our mission and create a welcoming and collaborative community environment amongst our members through events and building relationships between them.
Responsibilities
Be the first and last point of contact of your respective outlet
Cover the front desk during business hours
Greet and check-in member guests
Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
Manage Common Grounds Member check-ins and check-outs
Answer walk-up member and guest questions or refer inquirer to additional resources
In charge of all mails and packages
Solve member-related issues to ensure a cohesive community
Make posters for events
Assist with set-up and breakdown of events, including ordering food and beverages
Assist with move-ins and move-outs; prepare and distribute member welcome packets
Assist with building operations and maintenance to ensure highest level of member experience
Manage access card activations
Ensuring the space is clean and well kept
Ordering consumables
Submit building receipts to ACM or CM for expense reports
Identify issues for escalation to ACM and CM and document accordingly
Requirements
College graduate with a four year degree preferred, but not required
Must have strong verbal and written communication skills and customer service
Sales experience is a plus
Exceptional organizational and multitasking skills
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
Passion for entrepreneurial communities
Proficient in basic computer skills
