Company Overview: HiSeven Sdn Bhd is an innovative company dedicated to empower and boost marketing efficiency and productivity. We are committed to creating effective community management strategies and providing top-notch customer experiences. Our company culture is dynamic, creative, and challenging, and we are looking for energetic and creative individuals to join our team.
Manage the daily operations of the companys community platforms (Telegram and inhouse app), plan and execute community activities to increase user engagement.
- Initiate discussions, guide conversations, and encourage participation among community members, maintaining an active and positive atmosphere.
Respond promptly to user inquiries, address concerns, and provide professional support and services.- Collect and analyze community data to provide effective improvement suggestions, enhancing community management results.
Collaborate closely with marketing, product, and customer service teams to ensure accurate information delivery and smooth execution of activities.
- Continuously follow up on and respond to user feedback, ensuring their needs are met.
Manage and monitor advertisements, promotions, and other marketing activities within the community to ensure compliance with company standards and policies.- Maintain and expand the community size, attracting new members and retaining the engagement of existing users.
At least 2 years of experience in community management or related fields.- Familiar with the management and operational techniques of mainstream community platforms such as WeChat, QQ, Telegram, Discord, etc.
Excellent communication skills and team spirit, with the ability to meet various user needs.
- Strong data analysis skills, with the ability to drive community management decisions based on data.
Innovative thinking, capable of proposing and executing interesting and effective community activity plans.- Strong ability to handle pressure and manage multiple tasks simultaneously.
Experience in marketing, product knowledge, or customer service is preferred.
Job Type: Full-time
Pay: RM3,
- 00 - RM4,500.00 per month
