Communication Centre Host

HYATT REGENCY KUANTAN RESORT

Communication Centre Host

• Customer Service

• Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.

Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.

• Maintains positive guest and colleague interactions with good working relationships.

• Operational

Responsible for facilitating efficient communications for both guests and staff both within the hotel and for external communications.

• Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.

Connects local and international calls quickly, courteously and accurately.

• Handles wake-up calls as requested with accuracy, whether they be automatic programmed or personal wake-up calls.

Acts proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion.

• Contributes and maintains businesslike working environment ensuring minimal background noise and conversation which could be transmitted through sensitive headsets.

Provides quality service to guests, staff, and incoming calls and a wide range of information pertaining to the hotel and Activities in and around the island.

• Reports and logs various problems which occur during the shift and passes all relevant information to relieving operator on commencement of duty.

Accepts and relays messages for guests and hotel personnel.

• Projects the image of courteous, friendly service at all times.

Answers and connects all incoming calls from both in and out of house.

• Coordinates with Concierge and Front Desk with pending messages, faxes, etc.

Requirements

• Able to work on shift

Able to work on night shift

• Able to work on weekend and public holiday.

Good command in English and Bahasa Malaysia

• Benefits

Night Allowance

• 2 Off Day Per Week

Duty Meal

• Outpatient Medical

Hotels Worldwide Staff Room Rate Discount

Job Type: Full-time

Job Types: Full-time, Permanent

Pay: From RM1,

• 00 per month
  
  Benefits:
• Maternity leave

Meal provided

• Opportunities for promotion

Professional development
Schedule:

• Afternoon shift

Day shift

• Early shift

Supplemental Pay:
* Overtime pay