Commercial Manager

Job Responsibilities

• Manage customer services, customer complaints, customer relations, and deliver Customer Satisfaction Survey.
• Develop, prepare and maintain customer database through Billing System.
• Prepare, implement and review Commercial Procedures and Standing Instructions.
• Deliver energy efficiency information to customers.
• Monitor, record and report on Customer Service Performance Criteria.
• Manage debts collection in cooperation with Finance Department.
• Prepare Distribution Reports on commercial activities.
• Prepare and submit tenant load monthly status report to NUR.
• Liaise with statutory and regulatory bodies (Energy Commission, Local Authority, TNB) on Commercial and technical matters.
• Liaison with customers and customers representatives as required (including potential customers) for applications for New Supply or Increased Supply.
• Prepare commercial documents for customers and authorities.
• Monitoring and reporting on Power Quality to customers and stakeholders.
• Manage Customer Care system to record and track customer service requests.
• Meeting customers on a regular basis to discuss issues pertaining to billing, supply, maintenance dates, power quality, technical consultation and efficient energy management.
• Manage customer energy meter such as meter performance and accuracy.
• Conduct safety audits.
• Standby duties if required such as network system controller.
• Other duties as may be assigned from time to time.

Job Requirements

• Min 8 - 10 years working experience in commercial, customer service or related field.
• Possess a Master/ Degree in Electrical Engineering or equivalent.
• Preferably Competent Engineer with Energy Commission.
• Good communication skills, oral and writing in Bahasa Malaysia and English.
• A good team player.
• Independent and able to work under pressure.