RESPONSIBILITIES
The Commercial Education Manager is responsible for designing, developing, and training programs to help the sales forces develop competency and skill set to perform efficiently in ensuring retail excellence from our sales force across Dept Stores, Free Standing Stores, Sephora and perfumeries, as well as those of our retailers (eg: Support training at Sephora for cast members)
Your main focus :
Devise and/or adapt training programs and materials and deliver adequate training to enable BAs to effectively and qualitatively sell innovations and priority brands and achieve qualitative and quantitative commercial targets set.
Develop and implement training programs for beauty advisors on skill enhancement, performance improvement, career development, new hire orientation programs etc.
Uphold the high performance, grooming and behavioral standards expected of the sales force, and ensure that BAs understand and uphold the same.
Work with Marketing, Commercial Excellent Team, Retail Excellence team to understand objectives set for each key retailer and brand, define gaps and work towards improving and closing these sales force-related, productivity-related gaps
Work with E-Comm and Marketing team for live streams (Lazada, Sephora and Retailer online)
Conduct regular OTJ training at all key stores and counters with the objective of helping BAs sharpen their selling competencies, overcome selling challenges, and assessing BAs potential and performance
Provide post-training reports to give ongoing perspective on individuals and teams in terms of competencies, learning needs and attitude
Proactively engage with retailers training department to schedule formal/informal, in-person and digital, training sessions with the objective of ensure that Cotys key brands and products are always top of mind
Organize BA conferences twice a year, and a multitude of engagement programs for Coty and Retailers BAs to constantly drive brand love
Develop mystery shopper program to evaluate all BAs and MU Artists service level
Accelerate MU artistry to enable Coty to supercharge its MU expansion. This would include grooming high-potentials to become MU Artists and MU demo artists who are able to host counter workshops and in-person virtual consultations
Partner with Retail Excellence to constantly assess and devolve the BA talent pool to anticipate business needs (eg launching skincare, events)
Prepare and maintain training course materials, equipment and supplies (eg products, tools etc). Plan, schedule and inform sales force about the training events in advance.
Spend 50% of his/her time in the trade, and on the ground, possible more in the initial year
Review together with Retail Excellence Exe and Specialist on stores, individual BAs and MU artist productivity ( Sales, IPT, ASP)
Working for Coty means Our people make us who we are. They are the brightest minds bringing innovative concepts to life. If youre someone unwilling to settle, likes to envision larger possibilities, accelerate learning, and push boundaries wed love to hear from you! Working at Coty means being part of an inclusive workplace committed to diversity and equity, valuing diverse perspectives and backgrounds. Your ideas will count, fostering a career where you can achieve more than you ever imagined.
The team consists of Education professionals and you will work closely together with several departments such as the commercial and retail team. All your colleagues are collaborative, and you will receive tremendous support for you to excel in this role.
YOU ARE A COTY FIT
You like to make a difference . As an experienced Commercial Education Manager, you will share your valuable experience with the team and you get energy from working in a fast-paced, diverse and international environment. Other than that, you should also have the following requirements:
Minimum of 5 years experience in the beauty industry both in Makeup and Skincare with background in training & retail operations
Makeup experience is strongly preferred, makeup artistry experience preferred
Excellent communication, presentation and organizational skills, ability to lead large scale training conferences, workshops and live streaming activities.
Individual must possess advanced research, creativity, adaptability and problem-solving skills
OUR BENEFITS
As our Commercial Education Manager, some of the benefits you will receive are: Omni-Working: Hybrid flexible working model enabling employees to balance remote and office-based work Product Allowance: Employees can order from a selection of Coty Products each year Free goods: Employees would be able to enjoy occasional free products due to Companys initiative Gender-Neutral Paid Parental Leave: All Employees, regardless of gender, will have access to the same number of fully paid weeks of offered parental leave
ABOUT COTY
Coty is one of the worlds largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open, inclusive and diverse workplace where all employees can be their authentic self. Join us in making over the world of beauty!
For additional information about Coty Inc., please visit www.coty.com/your-career .
