Work mode: Hybrid
Onsite Location(s):
Kuala Lumpur, Malaysia
Additional Locations: N/A
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, well give you the opportunity to harness all thats within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, well help you in advancing your skills and career. Here, youll be supported in progressing whatever your ambitions.
Key Responsibilities
Access management and accounts creation for EduCare To support the local teams in accounts & access management for internal & external users in EduCare using an IT ticketing system.
Provide first-level incident management for EduCare Ability to support internal & external users on general queries about EduCare as well as to escalate technical issues faced by users to appropriate technical teams for resolution.
Work with various product teams to continuously enhance the product usability and user experience based on internal and external customer feedback, concerns, and questions.
Prepare application SOPs and maintain good data documentation that fulfills audit requirements and follows general process guidelines.
Maintain quality of the data - Evaluating and identifying issues, coordinating and implementing corrections regularly.
Monitor data usage to assist teams - have best practice trends in data use, and provide insight into how and where teams can use data to help in day-to-day decision-making.
Ensure compliance and security of the data - Responsible for protecting the datawhile providing information on potential risks and offering regulatory guidance
Industry Knowledge: Experience in enterprise systems such as SFDC, SAP, and Tableau will be an added advantage.
Key Qualifications
Minimum Bachelors degree required
Knowledge and working experience in customer service management
Knowledge and working experience in data management and analytic report creation
Proficient in Microsoft Office software, especially Excel, PowerPoint, and SharePoint
Experience in Learning Management Systems & digital content management will be an added advantage.
Experience in Sales Cloud, AWS, SQL, Tableau or any other equivalent Software.
Experience of working in an International environment with multiple languages.
Understand Process controls and DTPS/SOPs.
Outstanding social skills and excellent verbal and written communication skills
Foster a diverse workplace and participate as a team player.
Come up with improvement ideas related to the workstream.
Note: This is a 1-year contract with possibility of renewal position.
Requisition ID: 585606
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do as a global business and as a global corporate citizen.
So, choosing a career with Boston Scientific (NYSE: BSX) isnt just business, its personal. And if youre a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!
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