Collection Anayst

About us

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.

We actively encourage individuals from all walks of life, regardless of age, race, gender, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.

Responsibilities

• Perform daily collection follow-ups from customers/key account managers via calls and/or emails, this includes maintain accurate and up-to-date records of all the communication and interaction in the system.
• Perform regular monitoring of customer's payment promises to ensure no broken promises.
• Ensure overdue debt action plan is in place and being followed up, and potential bad debts are being actively pursued professionally.
• Follow up timely on unapplied cash with customers for remittance and provide the required details to the cash application team.
• Conduct assigned controls on a day-to-day basis, to create and store evidence as per Group/Division ICS policy.
• To be acquainted with and to ensure compliance with company collection policy/ proced ures and maintain positive relationships with customers and various stakeholders even in challenging situations.
• Liaise with customers, inter-departmentally and cross-functionally to resolve customer account queries/disputes, this includes follow up with respective stakeholders to resolve dispute items and improve dispute resolution turnaround on time to minimize financial risk.
• Provide regular updates and accurate/timely reporting to relevant stakeholders regarding collection status, proactively highlight and or escalate aged open items to reduce the overdue debt and DSO.
• Provide regular updates to the Supervisor/Team Lead on process completion and any escalations.
• Take initiative to drive collection performance measures/key performance indicators (KPIs)
• Support credit limit review on a monthly and annual basis.
• Support on internal and external audit activities.
• Works with the Supervisor/Team Lead/Tower Lead and BPO to embed process changes, improvements and address any process deviation.

Requirements

• Bachelor's Degree in Accounting/Finance or equivalent experience/qualification.
• Minimum 1 years of experience in related field.
• Basic knowledge of end-to-end OTC processes.
• Experience of customer service and dispute resolution will be added advantage.
• Proficient in MS Office, especially MS Excel, PowerPoint, and Word.
• Experience of using Oracle Cloud would be a preference.
• Good communication, negotiation, analytical and problem-solving skill.
• Must be fluent in speak, read and write Vietnamese and English language.