Cloud Engineer (Modern Workplace Solutions)

Overview:

We are a leading cloud services company specializing in delivering modern workplace solutions that empower collaboration and productivity. We help businesses leverage cutting-edge technologies like meeting room solutions, video conferencing, digital signage, Chrome devices, Google Workspace, and endpoint management to create a seamless and efficient work environment.

As a Cloud Engineer, you will play a pivotal role in designing, implementing, and supporting our clients modern workplace solutions. You will work closely with pre-sales engineers, project managers, and customer support teams to deliver exceptional service and ensure client satisfaction.

Responsibilities

1. Design, configure, and deploy meeting room solutions, video conferencing platforms, and digital signage systems.
2. Manage and maintain Google Workspace environments, including user accounts, security settings, and data management.
3. Implement and manage Chrome device deployments, ensuring seamless integration with existing infrastructure.
4. Configure and troubleshoot endpoint management solutions to ensure device security and compliance.
5. Provide technical support to clients, diagnosing and resolving issues related to our offered solutions.
6. Document technical processes and procedures to ensure knowledge transfer and maintain best practices.
7. Stay up-to-date on the latest advancements in modern workplace technologies, attending training sessions and certifications as needed.

Qualifications

1. Minimum 2+ years of experience in a technical support or systems engineering role.
2. Strong understanding of networking concepts, including TCP/IP, DNS, and DHCP.
3. Experience with cloud-based collaboration tools like Google Workspace.
4. Familiarity with video conferencing platforms and meeting room solutions (e.g., Zoom, Teams, Cisco Webex).
5. Experience with endpoint management solutions (e.g., Microsoft Intune, Google Workspace Admin Console).
6. Experience with Digital Signage solutions will be a plus.
7. Excellent problem-solving and troubleshooting skills.
8. Strong communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical audiences.
9. A proactive and results-oriented work ethic.