CLINIC RECEPTIONIST

Responsibility / Job Description:

• Reports to the Clinic Manager.

Manage the clinics reception. Greet and welcome patients, visitors, and clients, ensuring a positive and professional first impression.

• Handling patient inquiries, scheduling appointments, and providing information about clinic services, procedures, and policies

Ensure the best customer service and patient due care by handling inquiries, scheduling appointments, and providing information about clinic services, procedures, and policies.

• Manage patient records, update databases, and ensure all paperwork is accurately completed and filed to provide administrative support.

Process patient payments, manage billing inquiries, and assist with insurance claims and documentation.

• Coordinate communication between patients, healthcare providers, and staff to ensure smooth clinic operations.

Support clinical staff with treatment procedures as needed, including preparing treatment rooms and assisting during consultations.

• Support inventory management with the operations team.

Schedule and confirm patient appointments, manage cancellations and rescheduling and ensure optimal appointment flow.

• Ensure the front desk and waiting areas are always clean, organised, and welcoming.

Support Marketing Activities: Assist in clinic promotional activities, such as preparing materials, updating social media, and participating in events.

• Ad hoc and management tasks from the Clinic Manager.

• Requirements:

Education: Minimum SPM, diploma in healthcare administration, customer service, or related field preferred.

• Experience: At least 3 years of experience in a front desk, receptionist, or customer service role, preferably in a healthcare setting.

Skills:

• Strong communication and interpersonal skills. Excellent in English fluency.

Organisational:

• Manage appointment scheduling and patient records effectively with attention to detail.

Ability to multitask and manage time efficiently.

• Customer Service:

Demonstrated ability to provide excellent customer service and patient care.

• Friendly, approachable demeanour with a professional attitude.

Ability to handle difficult situations and patients calmly and efficiently.

• Computer Systems:

MS Office / Google Workspace

• Medical Software.

Confidentiality:

• Understanding of and adherence to patient confidentiality and privacy regulations.

Prior experience assisting with medical treatments or willingness to learn is a bonus.

• Rewards & Benefits:

Annual performance bonus based on performance review/appraisal.

• Annual company trips. International company trips are based on the companys revenue target.

Basic medical coverage.

• Team outings, event celebrations and quarterly HR activities.

Statutory EPF & SOCSO contributions.

• Training will be provided.

Staff purchase discounts & monthly aesthetic treatments.

• Remote working arrangement based on approval.

Open door policy.

Job Types: Full-time, Permanent

Pay: RM2,

• 00 - RM3,500.00 per month
  
  Benefits:
• Maternity leave

Opportunities for promotion

• Professional development

Schedule:

• Monday to Friday

Weekend jobs

Experience:

• Receptionist: 3 years (Preferred)

Language:

* English (Preferred)