Company Overview:
Ultima Markets is a multi-asset trading platform with various global offerings to adapt to investors from all walks of life. Investors trading on our platform get access to 250+ CFD financial instruments, including Forex, Commodities, Indices and Shares.
You can visit our website: https://www.ultimamarkets.com/ to understand more about our company.
Responsibilities:
- Provide exceptional customer support through phone, email, live chat, and social media.
- Assist clients with account setup, trading platform usage, funding, withdrawals, and general trading inquiries.
- Resolve client issues by troubleshooting, analyzing, and providing solutions or escalating when necessary.
- Develop a deep understanding of Forex markets, trading platforms, and related products.
- Collaborate with sales and account management teams for onboarding and account management.
- Educate clients on Forex trading topics and conduct training sessions.
- Handle client complaints professionally and escalate complex issues as needed.
- Maintain accurate records and generate reports on customer support metrics.
- Ensure compliance with regulatory guidelines and internal policies.
- Handle client handbook for clients.
Requirements:
- Excellent communication skills in Chinese and English, both written and verbal.
- Prior customer support experience, especially in Trading Platform working experience.
- Knowledge of Forex trading concepts and platforms.
- Excellent communication skills, both written and verbal.
- Ability to multitask, solve problems, and meet deadlines.
- Proficiency in customer support software, CRMs, and trading platforms.
- Applicant MUST able to work afternoon shift, WFH base.
