Role: Client Success Manager
Salary: between 130,000 MYR - 160,000 MYR per year, depending on experience
Location: Remote working in Kuala Lumpur, Malaysia, with proof of right to work - please note, we do not offer sponsorships for work visas.
Contract: Permanent
Hours: 40 per week
A bit about us
Here at NCUK, we consider ourselves a unique organisation. A consortium of leading international universities, NCUK is an international organisation, and we provide overseas students with guaranteed access to universities through our pathway qualifications. More than 50,000 students have successfully progressed to NCUK Universities worldwide by completing our qualifications. Our qualifications combine the highest of academic standards with exceptional language, study and cultural skills, and are currently delivered in more than 30 different countries across four continents. NCUK is a trading subsidiary of the Northern Consortium, a registered educational charity.
What were looking for
We have an exciting opportunity for a highly motivated, customer-focussed individual to join NCUK as Client Success Manager in the Asia region.
Please click here for the Job Description & Person Specification if you are applying via Indeed, please visit the role via our website below for the link to view this:
https://ncuk.bamboohr.com/careers
What will you do
This role will be responsible for nurturing and maintaining strong relationships with our network of global study centres in our Asia Region. The successful candidate will work with the Regional Director and Regional Manager to take ownership of partnerships following the point of accreditation.
The roles core responsibility is to work with study centres marketing and recruitment staffs to drive its enrolment of each study centre, to meet the regional annual growth targets by working with the Regional Director as well as other functional colleagues in Marketing, Academics as well as Student Support Team.
What do you need
To thrive in this role, the ideal candidate will have:
Degree qualification or equivalent or significant work experience/study equivalent to the level of NCUK programmes
Proven experience in client success or account management in sector
Experience working with CRM software (e.g. Hubspot)
Excellent communication and interpersonal skills with the ability to build strong relationships
Results oriented with a focus on driving satisfaction and growth
What we offer
In joining us, we offer the below benefits:
Attractive pension scheme
35 days holiday inclusive of local bank holidays
Sick pay
Maternity, paternity and adoption leave pay
Perkbox monthly points to purchase perks, get discounts
LinkedIn Learning
Health insurance
Employee Assistance Programme
Remote-first approach flexibility to work where youre most productive.
End of year shutdown - discretionary days off between Christmas and New Year
How to apply
Please click Apply & submit your CV with a short covering letter highlighting how your experience and skills meet the requirements of the job description/person specification. Your CV should be in Microsoft Word or PDF Format.
If you have any further questions before applying, please send an email to [Confidential Information].
At NCUK, we value diversity and the importance of an inclusive workplace. We strongly encourage applications from individuals with diverse backgrounds, including people with disabilities, women, young people, ethnically diverse people, Veterans and serving British regular or reserve Armed Forces Personnel and the LGBTQ+ community.
If you require any reasonable adjustments to participate in the recruitment process, please let us know, and we will be happy to accommodate your needs.
We encourage candidates to apply regardless of if you meet all aspects of the job description. We believe in the potential of individuals with varied backgrounds and experiences - your unique skills and perspectives could be a valuable addition to our team!
The closing date for applications will be 21 August
The interview process will be:
Initial interview via MS Teams
If successful at the first stage, you will be invited to a formal interview via MS Teams
Informal face-to-face meeting in KL, Malaysia
Apply today and be a part of our mission to deliver exceptional university pathway programmes!
Please note, we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
