Client Success Executive (Hybrid, IT / HRMS background)As a Client Success Executive, You will be responsible for retention, adoption, and expansion of our products & services with assigned base of customers. Your main goal will be to act as a bridge between the clients & internal cross-functional teams and ensure high-quality experience for our clients, resulting with their satisfaction.
Support overall relationship with a portfolio of clients, which includes managing on- boarding, implementation, client retention, high levels of customer satisfaction
Liaise with different internal stakeholders Sales, Partnerships, Operations and Development teams to ensure an exceptional client delivery experience
Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
Maintain existing customer success metrics and data while looking for ways to constantly optimize internal processes
Analyse and prepare reports for client reporting and internal management review
Recommend initiatives for increasing customer lifetime value. Identity and recommend upsell or cross sell opportunities
Prepare activation collaterals for a smooth client implementation such as user guides, eDMs etc Support in marketing activities (e.g coordinating events etc) when required
- Skills which will enable you to be a strong performer in this role are,
You communicate clearly. You write well. You are precise and can explain things over the phone, e-mail, chat or in person
You are pro-active. You have a can-do attitude. You take ownership of the tasks and clients assigned to you
You are a team-player. You recognise that the quality, speed and accuracy of your work impacts the work done by the rest of the team
You are creative and enjoy solving problems. You love to learn new things everyday yet remain cool under pressure
You are interested in technology and innovation. You like the start-up culture and can match up to the pace of work
You are a hustler. You are resourceful. You get the job done!
You make a
good fit for this role if,
Have work experience in account or client management roles
You are a creative thinker with exceptional attention to detail and a problem-solver
You love interacting with people and making a difference through reward and recognition
Job Types: Full-time, Permanent
Pay: From RM4,
- 00 per month
Schedule: - Fixed shift
Monday to Friday
Supplemental pay types:
Education:
Experience:- Account management: 2 years (Preferred)
Client management: 2 years (Required)
* SaaS: 1 year (Preferred)
