Job Description
- Acts as front-facing point of contact for client queries related to operational deliveries
- Proactively manages communication with client and Data Operations team
- Manage client expectations regarding operational technical possibilities
- Capture client requirements around client delivery setups and adaptations, interpreting the client's needs and working with different stakeholders to provide the best solution
- Responsible for acquiring information on feasibility/ timelines/ costing for changes/customizations for new setups and change requests
- Investigates / problem solves to resolve issues/discrepancies and escalates to the appropriate team where required
- Monitor client tickets and take appropriate actions to ensure on time and on quality execution, as well as prompt escalation/communication if potential issues arise
- Advocate of clients to constantly improve our technical solutions by critically questioning existing solutions and processes to meet our competitive position as a market leader
Qualifications
A little bit about you
The ideal candidate will be degree qualified and have 1-2 years of experience in a similar role.
You will have:
- Strong communication and interpersonal skills, displaying ability to connect and build relationships with clients, leadership and peers
- Takes responsibility and accountability in ensuring you meet your client commitments
- Excellent administrative and organisational skills with an eye for detail
- Confident and enthusiastic person who can manage a varied and unpredictable workload with minimum supervision but able to ask for support when needed
- Team player that's able to work in a collaborative way, sharing learnings and best practices but also self-motivated to train and continue their learning journey
- Ability to learn quickly, make an immediate impact and provide value added service to our clients
Qualifications
- High degree of computer literacy with knowledge of Microsoft suite
- Desired but not essential would-be database/data analytic exposure or a background in Mathematics or Statistics
- Desired but not essential would be previous NielsenIQ experience in Operational Reference Data or Client Instruction roles
Additional Information
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion
