Summary: Customer service daily routine which generally consists of handling emails, live-chats and ad-hoc tasks in regard to clients request.
To communicate with customers by email, live-chats or telephone.
To escalate unresolved queries to designated departments for further investigation.
To obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions.
To communicate progress and resolution of issues to internal and external customers.
To familiarize with the prepared SOP on covered scenario on handling emails, processing pending enquiries, as well as answering generally inquiries.
To update daily listing for day-to-day operation according to the given requirement.
Job Requirements
Fluent in English and Mandarin for both oral and written as the person need to deal with Mandarin speaking clients.
Candidate must possess at least a SPM or above
FRESH GRADUATE is encouraged to apply.
Required skills: Microsoft Office (Word, Excel, PowerPoint)
Able to work independently, strong work commitment, trustworthy, good team player with excellent communication and interpersonal skills & vigilant on calls waiting and helpdesk enquiry.
Self-motivated, fast leaner, positive attitude, able to meet timeline and perform well under pressure.
Willing to work on shift including weekend and public holiday.
Candidates MUST be based in KL / SELANGOR only.
Job Benefits
A good amount of Annual Leave entitlement
Entitled to various of allowances. - Dental, Optical, Sport (gym/yoga/etc.)
Shift Allowance (night)
WFH
Performance based bonus and annual salary review (Performance review system applies)-terms & conditions.
And many more
Salary range: RM2000 - RM4000 (depends on works experiences)
