With over 2,100 employees of more than 100 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 700,000 active traders and 4 trillion USD in monthly trading volume.
Your role at Exness:
A member of the specialized client-facing department focussed on new account acquisition, uplift of existing mass retail accounts as well as retention of high value clients through a value-driven relationship-based approach. As a key front-line function within the company's growth strategy, Client Relationship Manager supports mass-retail customers by achieving desired outcomes from interactions across three main stages of the customer's life cycle; acquisition, reactivation and onboard new high value clients to Company, providing support and guidance at the start of the client user journey.
You will:
Uplift
- Analyze the clients portfolio and contact clients who stopped or reduced trading with the company to find out the reasons.
- Proactively reach the client in case of any information needed from the client in order to address the payment issues.
- Manage the incoming clients queries and complaints
- Tend to customers needs and concerns to offer the best solutions/alternatives to customers.
Acquisition
- Direct customers to a specific outcome through company approved communication channels
- Prepare activities utilizing available tools, reports, action items and business insights to enable a productive sales activity.
- Establish, develop and maintain business relationships with current and prospective customers to generate new business for the Company's products/services. Apply available resources to developing prospects.
- Engage with the client following the sales process and practices defined for that opportunity.
Retention
- Qualify and onboard existing clients to the premier / high value program.
- Establish, develop and maintain business relationships with current and prospective customers to generate new business for Company products/services.
- Educate clients on Company platforms and websites, proactively offering new tools and features to clients.
- Participate in related industry & partners events and this will take in the form of expos, conventions, training and seminar sessions.
- Assist the clients to get the trading strategy advice from the strategic market analyst.
- Stay informed on the regulatory changes and trading news to keep the clients updated on the market conditions.
- Engage with the client following the sales process and practices defined for that opportunity.
What makes you a great fit:
- Minimum 2 years of experience in telemarketing or any relevant client facing roles within the financial services industry.
- Excellent communication both verbal and written in Khmer (native) and English
- Excellent presentation skills in Khmer and English.
- Excellent convincing and influencing skills.
- Persistence and critical thinking skills.
- Sales-driven and motivated personality to achieve KPIs on a weekly / monthly / quarterly basis.
- Experience working with Salesforce, Tableau and other reporting tools.
- Graduating with a Bachelor degree is compulsory.
- Ability to work in a fast-paced environment, multi-task with attention to detail and meet deadlines
- Able to work in a team and individually when need be
- Willingness to travel for Business Trips.
- Investment license/financial certifications highly regarded.
What we offer along the way:
- Competitive and attractive compensation
- Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses.
- Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
- Generous time off, including 21 days of annual leave and paid sick leave
- Education allowance for your children's school and kindergarten fees
- Allowance for sports club memberships or other physical exercise activities
- Meal and transportation allowance
- A parking space near the office
- Relocation package (if applicable)
Your journey after applying:
- First interview (30 minutes)
- English test (30 minutes)
- Cap Test (30 minutes)
- Interview with the future manager (45 minutes)
- Final interview (45 minutes)
Sounds like you Apply.
Please note: We occasionally amend or withdraw Exness jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Exness/Exness Group companies around the world. Exness Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Exness. Anyone who demands such a fee is not an authorized Exness representative and you are strongly advised to refuse any such demand.
At Exness, we're an equal opportunity employer where every individual is valued. No matter your race, color, religion, sex, national origin, sexual orientation, gender identity or disability, we welcome you. As an international fintech company, we embrace the richness of our diverse team, respecting each individual and promoting gender equality for all genders in our workforce.
