Client Relationship & Account Manager

About IN Financial Technologies (INFT)

IN Financial Technologies Pte Ltd (INFT) is a dynamic Fintech company headquartered in

Singapore, with a strategic focus on digital banking, B2B international payments, and

commercial lending. With licenses in Singapore and an expanding presence in Malaysia,

Indonesia, and other Southeast Asian markets, INFT is poised to become the leading neobank

in the region.

Our core offerings include:

Multi-Currency Virtual Business Accounts: For seamless global collections.

Financing Solutions: Covering BNPL, crowdfunding, term loans, credit lines, and

supply chain financing.

Money Transfers: Both local and international.

Team & Spend Management: To help businesses manage resources effectively.

We are regulated under the Capital Markets Services License and Standard Payment

Institution License by the Monetary Authority of Singapore (MAS) in Singapore.

About the Role

We are seeking a highly motivated and detail-oriented Client Relationship & Account

Manager to join our team. This role involves building and nurturing strong relationships with our

clients across Greater China and Southeast Asia. You will serve as a trusted advisor, helping

clients maximize the value of our digital finance solutions while ensuring an exceptional

customer experience. Proficiency in both Mandarin and English is essential, as you will

engage with a diverse client base.

Key Responsibilities

Client Relationship Management: Serve as the main point of contact for a portfolio of

clients, providing support, answering queries, and identifying opportunities for upselling

or cross-selling.

Account Growth: Identify client needs, tailor solutions, and drive client satisfaction to

build long-lasting relationships and ensure customer loyalty.

Market & Product Knowledge: Develop a thorough understanding of INFT's product

offerings and market trends to provide clients with informed insights and

recommendations.

Problem Resolution: Address and resolve client concerns with a proactive approach,

coordinating with internal teams to ensure a smooth customer experience.

Data-Driven Approach: Utilize CRM tools and data analytics to track client interactions,

analyze satisfaction metrics, and prioritize tasks for optimal efficiency.

What We Are Looking For

Bilingual Proficiency: Fluent in both Mandarin and English for effective communication

with clients across Greater China and Southeast Asia.

Driven & Resilient: Self-motivated, with a strong sense of purpose and a desire to

exceed performance targets.

Strong Work Ethic: Demonstrates commitment, reliability, and dedication to client

satisfaction.

Analytical & Organized: Capable of managing multiple accounts, projects, and tasks in

parallel, with a keen eye for detail.

Collaborative Mindset: Works effectively with cross-functional teams, including

marketing, sales, operations, and customer support.

Minimum Qualifications

Bachelor's degree or equivalent in Business, Finance, or a related field.

Min 2+ years of experience in account management or a related client-facing role, ideally

within Traditional banks, FinTech - digital banking, or digital payments platform.

Strong verbal and written communication skills in both Mandarin and English.

Familiarity with CRM software and data analysis to inform decision-making.

Ability to adapt to a fast-paced, high-growth environment.

Malaysian Chinese work pass holder in Singapore, welcome to apply*

What We Offer

Uncapped Flexible Annual Leave: Prioritize work-life balance with flexibility in your

vacation days.

Hybrid Work Arrangement: Work from anywhere with our flexible office policy.

Professional Growth: Training subsidies to support continuous development.

Wellness Benefits: A wellness allowance to support your health.

Team Bonding Budget: Strengthen team camaraderie through planned bonding

activities.

Specialized Culture: Join a unique, dynamic environment where talent thrives and

special skills are celebrated.

Why Join Us

At INFT, you'll have the opportunity to impact the rapidly evolving FinTech landscape. We're a

fast-growing startup with ambitious goals, providing a rich learning environment where you'll

work with a culturally diverse team. Join us to build a meaningful career in digital finance while

making a difference for businesses across Southeast Asia.