What is the opportunity
CACEIS was set up in Cyberjaya, Malaysia in July 2023 with approximately 1,000 employees, with the acquisition of RBC investor Services European business and Malaysia centre of excellence, delivering operational excellence.
As a centre of excellence, the team in Malaysia provides asset services, custody and payments for clients in Europe (Belgium, Ireland, Luxembourg, Switzerland and United Kingdom) with a global operating model that maximises efficiencies across time zones, supports 17/5 operational capability with follow the sun model, enhances scalability of our global operations and the implementation of standardized processes.
The Client Operations Officer, Fund Distribution is responsible to prepare and process Transfer Agency transactions as per defined procedures, whilst meeting Client service level agreements & team KPIs /KQIs, being responsible for accuracy and punctuality of data sent to Fund Managers, work in collaboration/interact with other teams within the Fund Distribution department and other teams within the company and responsible for assisting the Supervisor to lead the team and being the point of contact in the absence of supervisor to ensure complete shift coverage.
Region: APAC
Working hours: 9:00AM 6:00PM
What will you do
Processing Transaction
- Input, validate and correct all types of transactions such as subscriptions, redemptions, transfers and switches.
- Report transaction order and entry issues to the relevant parties where necessary
- Ensure all trades received prior to cutoff processed accurately prior to deadlines.
- Review and monitor the client queue to ensure a high level of service.
- Check signatures against appropriate documents, working in collaboration with Compliance and Register Management.
- Adhere to the NIGO process during dispatching.
Generic Processes
- Generate distributions, process payment and ensure timely reporting to client.
- Processing and checking of function dependent on file uploads and extracts to ensure that all deadlines are met. This may include the daily upload of price files, SWIFT transaction files etc
- Dealing with any errors and exceptions of dependent file uploads and extracts.
- Providing clear and concise internal communication where necessary. This may include confirmation of uploads or transfers and notification of delays to the relevant teams.
- Assist the Supervisor to create or update any Risk document.
- Ensure to complete any task or project assign to them in a timely manner.
Queries
- Provide high quality and professional client service to ensure CACEIS Investor Services Values are maintained.
- Providing clear and concise internal communication where and when necessary to the relevant teams/persons. (This may include confirmation of uploads or transfers and notification of delays etc to the relevant teams.)
Account Management
- Manage the transfer of funds and liquidity of Fund Distribution operating bank accounts.
- Accurate processing of daily automated cash process, manual payments and manual payment files.
- Identify & clear all transaction reconciliation items on bank accounts, dealing with any issues, returned and outstanding payments.
Reporting
- Generate and dispatch of regular (SLA) and specific reports upon request of internal or external party.
- Respond to ad-hoc report requests from Fund Accounting, Unit Pricing and other departments within CACEIS Investor Services and or Clients.
Policy and Procedure Review
- Ensure all deadlines are met with defined benchmark.
- Ensure all documents are carefully reviewed capturing all instructions & information accurately.
- Review and monitor the client workflow queue to ensure all items are actioned with SLA
Cross Training
- Ensure ongoing productivity especially when less staff available (holiday period, sick leave, emergency leave) and at times of high volumes (such as distribution periods) (by providing back-up relief for staff who are absent, on leave or at times of high volume).
- Complete any necessary or recommended internal or external structured training programs and modules in timely manner.
- Complete any necessary or recommended internal or external structured training programs and modules in timely manner.
What do you need to succeed
Must-have
- Degree in relevant field
- English Language (Written/Oral) Proficiency
- Mandarin and Cantonese (Written/Oral) Proficiency
- Excellent attention to detail.
- Good interpersonal skills and networking skills with all stakeholders.
- Good organization skills and ability to prioritize workloads to meet tight deadlines.
- Shareholder Services operations.
- Interpersonal and networking skills with a proven track record of dealing with clients, senior management ,colleagues and staff.
Nice-to-have
- Transfer Agency, Securities Operations or financial services industry in an operations environment.
- Accuracy & Quality
- Customer Orientation/Client Focus
- Ability to work effectively in a busy and challenging environment
- Multi-tasking and Time Management
- Initiative and Innovation
- Performance Orientation
- Knowledge in Excel VBA, Macro will be an added advantage
Whats in it for you
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
- Leaders who support your development through coaching and managing opportunities.
- A world-class training program in financial services.
- A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.
