Client Operations Officer, Flow Acquisition Management, Investment Management Services

What is the opportunity

CACEIS was set up in Cyberjaya, Malaysia in July 2023 with approximately 1,000 employees, with the acquisition of RBC investor Services European business and Malaysia centre of excellence.

As a centre of excellence, the team in Malaysia provides asset services, custody and payments for clients in Europe (Belgium, Ireland, Luxembourg, Switzerland and United Kingdom) with a global operating model that maximises efficiencies across time zones, supports 17/5 operational capability with follow the sun model, enhances scalability of our global operations and the implementation of standardized processes.

Reporting to the Manager, you will be responsible to ensure treatment of cash and security instructions received from CACEIS clients are in-line with prescribed market, net-asset-value (NAV) and treasury deadlines.

Region: UK

Working hours: 3.00pm-12am / 4.00pm-1.00am

What will you do

• Ensure completion of all trades under STE environment as well as manual trades are completed within agreed timeframe.
• Ensure queries on trades, are resolved in timely manner. This also includes queries on STE and manual trades.
• Ensure outstanding items are assigned and individual departments/financial institutions are chased for resolution.
• Ensure that all instructions are processed to a high standard of accuracy.
• Ensure all trades are posted according to procedure.
• Provide coaching to other team members to ensure cross-training of all aspects of funds in order to gain satisfactory cover.
• Establish as the single point of contact for process specific escalations.

What do you need to succeed

Must-have

• Fresh Graduates are welcome.
• Banking experience in back office.
• Excellent knowledge in different investment instruments.
• Accurate and timely data entry skills.
• Computer Literacy - Intermediate MS Office Excel and Word, as well as other custody system usage.
• Ability to work accurately under pressure.

Whats in it for you

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.