JOB TITLE Client Advisor Provide excellent and specialized customer service by creating emotionally enriched relationships
with clients
Develop and nurture
meaningful and loyal client relationships through personal connections and CRM initiatives
Manage and drive sales by understanding client desires and creating a hand-crafted experience
for the client to achieve the best sales performance
Transform each client experience into magical moments
by creating a hand-crafted experience
that makes the client feel confident and energized.
Create a long-term authentic bond
with clients by making them feel the experience is truly about them.
Demonstrate active leadership
on selling floor, to drive individual and team objectives and be accountable for sales results
.
- SALES
Achieve individual KPIs:
o Sales targets
o Sales Per Transaction (SPT)
o Unit Per Transaction (UPT)
o Conversion rate
Assist in daily sales and weekly sales reporting to head office (where necessary).
- STORE APPEARANCE / VISUAL MERCHANDISING
Ensure store / stockroom are clean, neat and tidy at all times, product is properly stored, bags in dust bags, shoes by name/SKU and in size order.
Ensure new stocks are displayed and merchandised in a timely and attractive manner.
- STOCK MANAGEMENT
Ensure stock rooms are kept neat and tidy at all times; stock should be kept in appropriate order for ease of access when serving customers
Ensure all stock transfers into and out of the store are properly recorded to minimize stock loss
- CUSTOMER SERVICE & CRM
Acquire new clients to our database.
Develop client relationships by providing clients regular updates.
- PROFESSIONAL REQUIREMENTS
Caring, authentic trusted Client Advisor:
an intuitive sales associate with a passion for style;
A powerful communicator
, handling clients with personal care and empathy and putting the client at the center
of every decision;
Courageous with ideas
and innovative in your approach, always ready to grow and learn;
Acting and thinking first of the client
and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients;
Being a master at storytelling
and at the art of asking engaging questions;
Thinking innovatively
about how we can improve and generate new ways of creating tangible value and magic for the clients
Job Types: Full-time, Permanent, Fresh graduate
Pay: From RM2,100.00 per month
Benefits: Opportunities for promotion
Schedule:
Supplemental pay types:
Commission pay Performance bonus
Experience:
* Luxury Retail: 1 year (Preferred)
