JOB MISSION Provide excellent and specialized customer service by creating emotionally enriched relationships with clients
Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance
Transform each client experience into magical moments by creating a hand-crafted experience that makes the client feel confident and energized.
Create a long-term authentic bond with clients by making them feel the experience is truly about them.
Demonstrate active leadership on selling floor, to drive individual and team objectives and be accountable for sales results.
- SALES
Achieve individual KPIs: o Sales targets o Sales Per Transaction (SPT) o Unit Per Transaction (UPT) o Conversion rate
Assist in daily sales and weekly sales reporting to head office (where necessary).
- STORE APPEARANCE / VISUAL MERCHANDISING
Ensure store / stockroom are clean, neat and tidy at all times, product is properly stored, bags in dust bags, shoes by name/SKU and in size order.
Ensure new stocks are displayed and merchandised in a timely and attractive manner. 3.
STOCK MANAGEMENT
Ensure stock rooms are kept neat and tidy at all times; stock should be kept in appropriate order for ease of access when serving customers
Ensure all stock transfers into and out of the store are properly recorded to minimize stock loss
- CUSTOMER SERVICE & CRM
Acquire new clients to Ferragamo database.
Develop client relationships by providing clients regular updates.
Job Type: Full-time
Pay: RM2,200.00 per month
Benefits: - Opportunities for promotion
Professional development
Schedule:
Supplemental Pay:
Commission pay Yearly bonus
Application Question(s):
- What is your current and expected salary
E.g. (Current-RMXX, Expected, RMXX)
- When will you be available to start (notice period)
Experience:
* Luxury Retail: 1 year (Required)
