Client Advisor for a Luxury Brand

JOB MISSION

Provide excellent and specialized customer service bycreating emotionally enriched relationshipswith clients

Develop and nurturemeaningful and loyal client relationships through personal connections and CRM initiatives

Manage and drive sales by understanding client desires and creating ahand-crafted experiencefor the client to achieve the best sales performance

Transform each client experience intomagical momentsbycreating a hand-crafted experiencethat makes the client feel confident and energized.

Create along-term authentic bondwith clients by making them feel the experience is truly about them.

Demonstrateactive leadershipon selling floor, to drive individual and team objectives and beaccountable for sales results.

MAIN RESPONSIBILITIES

1.SALES

Achieve individual KPIs:

o Sales targets

o Sales Per Transaction (SPT)

o Unit Per Transaction (UPT)

o Conversion rate

Assist in daily sales and weekly sales reporting to head office (where necessary).

2.STORE APPEARANCE / VISUAL MERCHANDISING

Ensure store / stockroom are clean, neat and tidy at all times, product is properly stored, bags in dust bags, shoes by name/SKU and in size order.

Ensure new stocks are displayed and merchandised in a timely and attractive manner.

3.STOCK MANAGEMENT

Ensure stock rooms are kept neat and tidy at all times; stock should be kept in appropriate order for ease of access when serving customers

Ensure all stock transfers into and out of the store are properly recorded to minimize stock loss

4.CUSTOMER SERVICE & CRM

Acquire new clients to our database.

Develop client relationships by providing clients regular updates.

PROFESSIONAL REQUIREMENTS

Caring, authentic trusted Client Advisor:an intuitive sales associate with a passion for style;

Apowerful communicator, handling clients with personal care and empathy andputting the client at the centerof every decision;

Courageous with ideasand innovative in your approach, alwaysready to grow and learn;

Acting andthinking first of the clientand their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients;

Being amaster at storytellingand at the art ofasking engaging questions;

Thinking innovativelyabout how we can improve and generate new ways of creating tangible value and magic for the clients.

Job Types: Full-time, Permanent

Pay: RM2,200.00 - RM6,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Holidays
• Monday to Friday