Primary Details
Time Type: Full time
Worker Type: Employee
As a cross-functional role, this role reports to the Senior Manager of Operational Risk, Resilience & Procurement, with the goal to be a trusted commercial business partner that enables QBE to obtain and sustain the most value through our supply models and relationships for claims procurement. This role will be responsible for the end-to-end Procurement process and will take full responsibility for all claims suppliers and supply chains to ensure it meets QBEs business and customer needs.
Primary Responsibilities
Develop and implement category strategies including stakeholders engagement of Claims business units.
Builds robust relationships with Claims stakeholders and ensures that business objectives and requirements are at the core of procurement strategies.
Establish and maintain strong relationships with Claims business unit representatives to collaboratively drive benefits.
Apply stakeholder influencing and convincing skill to ensure the best outcome for QBE.
Application of stakeholder influencing and convincing skill to ensure the best outcome for QBE (cross functional)
Create category plan, strategy, and program to deliver cost optimisation and service enhancements to the Claims team.
Manage/Support end to end sourcing process.
Provide subject matter expertise and advice in the selection of appropriate methodologies, tools, and technologies.
Contribute actively to the selection of qualitative suppliers, define KPIs, evaluate supplier performance and compliance to policy.
Manage end to end contracting process for all Claims contracts.
Negotiate changes to contracts with suppliers in accordance with QBE risk and compliance requirements and procurement policy and ensures contracts support QBE category and business objectives.
Ensure compliance of Procurement policy and procedures.
Drive the improvement of supplier performance through proactively managing relationships, measure performance against contractual requirements, service standards and adherence to commercial provision.
Manage the usage of Claims Provider Portal and identify opportunity for enhancement.
Translate business requirements into tender documentation and contractual KPIs and SLAs.
Develop supplier performance/relationship management framework with Claims Managers.
Actively draw together all relevant information and insights (via internal dashboard or external data) to deliver commercial outcomes to QBE
Demonstrate the value of data driven decision making to the business
Builds robust relationships with stakeholders and ensures that business objectives and requirements are at the core of category strategies.
Required Experience
Minimum 8 years of experience in Procurement function within Financial Services (preferably in Insurance)
A degree holder
Strong analytical, negotiation and stakeholders management skills
Excellent communication skills with all levels of organization and suppliers
Fluent in both spoken and written English
Required to work unsupervised with a high degree of independence of action.
Able to identify opportunities to work collaboratively with other teams/units to resolve issues and develop best solutions
Proficient in Excel (e.g. use of Pivot table), PowerPoint and other analytical tools
Preferred Competencies/Skills
Analytical and Financial modeling skills
Business case development
Negotiation
Excellent communication skills with all levels of organization and suppliers
Change management skills
Convincing and influencing
Fluent in English
Leadership and team worker,
Problem solving and persuasive abilities.
Ability to present information concisely and to clearly identify key insights
Required to work unsupervised with a high degree of independence of action
Able to identify opportunities to work collaboratively with other teams/units to resolve issues and develop better solutions
Makes decisions within appropriate level of delegation assigned to role
In depth knowledge of Excel and other analytical tools
Advanced skills with pivot tables
Expert PowerPoint skills
QBE Cultural DNA
Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
We are customer-focused
We are technical experts
We are inclusive
We are fast-paced
We are courageous
We are accountable
We are a team
All employees are expected to adhere to QBEs Code of Ethics and Conduct and apply sound risk management practices
US Only - Disclaimer
To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Australia/New Zealand Only - Advice/Non-Advice
Non-Advice: This role is not authorised to provide financial product advice to retail customers in respect of General Insurance products. Financial product advice, means a statement or recommendation made to a retail customer with the intention of influencing their decision in considering a general insurance product.
Global Disclaimer
The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employees normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.
How to Apply:
To submit your application, click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
