As a Business Analyst, you will be supporting business requirement gathering for a number of systems and business processes within claims in the APAC region. You will be working directly with Claims Product Owner and IT teams within Chubb to ensure appropriate solutions are put in place to support the requirements of both internal and external users. The Business Analyst will be involved from initial scoping, discovery and documentation of requirements right through to post implementation and continuous improvements
Responsibilities:
- Be responsible for understanding, analysing and interpreting business requirements and needs, liaising with key stakeholders to ensure that deliverables meet the needs of both internal departments and end users.
- Prepare requirement analysis and business cases for new projects, for both systems and processes.
- Analyse issues, identify root cause(s), quantify business impacts, and implement effectual resolutions.
- Develop project scope documents including but not limited to Standard Operating Procedures (SOP's), functional and technical specifications, test scripts and cases etc.
- Think outside of the box to support the business in delivering its strategic objectives rather than just responding to a pre-defined request.
- Work closely with other business areas as required (Digital/IT/Business Partners) to understand interdependencies and associated pipeline and priorities for projects.
- Ensure that legal & regulatory requirements are met, and professional standards are applied to all online developments, including data protection
- Dealing with, and managing, scope and project changes
- Run requirements workshops and meetings with business and digital stakeholders
- Map out critical workflows and business processes to realize product/program goals
- Work closely with the digital and project teams to assure effective communication of requirements and rapid delivery of key product releases
- Develop test scripts with the business.
- Plan and run UAT
- Specify acceptance criteria and scenarios and perform and oversee UAT as needed
- Train users on new functionalities and create supporting user manuals
Experience Required:
- 5+ years as a Business Analyst or Product Analyst
- Experience in insurance industry is must and in claims will be preferred
- Experience directly or indirectly in the Digital space preferred
- Experienced with working in a cross-functional team and with team members in different geographical locations
- Exposure of knowledge in business analysis tools and techniques (Including Agile,
- Scrum, Kanban)
- Strong relationship builder and engaging facilitator skill set
- Confident stakeholder management skills
- Process and requirements engineer, resolver of ambiguity and conflicts
- Clear and concise communicator, understands and adapts to the audience
- Influential knowledgeable and decisive
- Experience with Web technologies.
- Good interpersonal and communication skills
- Excellent time management skills, well organized and able to effectively prioritize tasks to meet required deadlines
- Ability to multi-task and work in a fast paced environment
- Independent worker and analytical thinker with ability to conduct investigation and data analysis
- Strong attention to detail
- Strong analytical skills (business solutions, problem solving, creative thinking etc.).
- Strong work ethic with a positive, can-do attitude
- Advanced MS Excel skills and strong presentation skills ability to present at different levels and using various tools (PowerPoint experience a must).
- Excellent knowledge of online trends and digital development, and a passion for all things digital.
- Knowledge of process mapping and change management process.
- Experienced in directly communicating with and managing expectations of both internal and external executive stakeholders.
