a) To examine the facts of a claim and to determine if the claim is valid.
b) Gathers and analysing facts and developing evidence including examining photographs and statements.
c) Writing comprehensive reports on finding and making recommendation regarding the disposition of a case.
d) Consult, coordinating and liaison with inter department/branch the progress of a claim.
e) Preparation of notification letter to claimant on status and findings of their cases as and when needed.
f) Maintain and oversee the systematic storage of evidences such as letters, photos, invoices and other necessary supporting documentations.
g) Timely reporting and analysis for Damage & Lost cases turnaround time (TAT).
h) Other duties as reasonably assigned by HOD.
i) Review submitted claims in order to determine coverage and calculate the amount of claims.
j) Analyse a claim made to establish whether it meet the terms and conditions or policy conditions.
k) Respond to correspondence/email received from customers including telephone inquiries.
l) Maintain an efficient filing systems and up to date data at all times.
m) Timely reporting and analysis for claims processing turn around time (TAT).
Education:
a) Minimum Diploma qualification in any field
Job Types: Full-time, Permanent
