Vacancy: - Chat Support Native Vietnamese
Location: Kuala Lumpur, Malaysia
Salary: Basic: RM4000 + Complexity Allowance: RM500 + Housing Allowance: RM200
Language: Vietnamese + English
Working Hour: 24
7 Rotational
Requirement: Degree holder with at least 1 year CS experience OR Diploma with at least 5 years of experience
Joining Date : April, 2024
Headcount: 20
Job Summary:
Understand customer enquiries and respond via applicable channels: email, and chat (10% PHONE CALLS)
Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
Manage customer escalations and ensure that these are answered, tracked, and escalated as required
Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
Ensure all SLAs are met accordingly
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
Provide a high level of professionalism and competent customer service
Able to communicate effectively with customers in a friendly and polite manner following the processes
Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language.
NOTE: The paper work and relocation expenses will be handle by the company.
Job Types: Full-time, Permanent
Pay: RM4,- 00 per month
Application Question(s): - What nationality are you
Salary is fixed not negotiable, Salary RM4000 (Basic) + RM500 complexity allowance + RM200 housing allowance, are you okay with it
- The role is urgent, the joining date is in April 2024, can you join
Are you willing to relocate to Malaysia- Current location (Country)
Kindly provide your Facebook URL/link
Noted: You will be sent an Assessment test via Facebook chat, it will be a role play, and how you will respond to a Customer Service query or issues.
