Vacancy: Chat Support - Native Korean Location: Kuala Lumpur, Malaysia
Salary: RM 9,000
Language: Korean + English
Timing: Rotational Shift
Min Requirement: Customer Service experience is required. (Airlines experience is added advantage)
Education: Bachelor or Diploma plus Customer Service Experience
Headcount: 5
Start Date: September 2024
The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passengers inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via phone, email and chat.
- Answer incoming calls including email and chat in a timely manner
- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep the customers privacy and protect customer information
- Meet personal/team qualitative and quantitative targets
- Handle simple to difficult inquiries in a given span of time .
NOTE: The paper work and relocation expenses will be handle by the company.
Job Types: Full-time, Permanent
Pay: RM9,000.00 per month
Application Question(s): - What nationality are you
The job is on-site, Are you willing to relocate to Malaysia
- The salary is fixed, the max salary is RM 9,000 are you okay with it
Passport Validity Period
&
Visa Status (If you are already in Malaysia Visa status)- HR Nuwa will contact you via WhatsApp to schedule your interview, Kindly provide your WhatsApp number with country code
Rotational Shift, are you okay with it
* Availability for Interview, kindly mention 2 timing(Malaysia time) and day, HR will pick one
