Vacancy: Chat Support - Native Korean
Location: Kuala Lumpur, Malaysia
Salary: RM 9,000
Language: Korean + English
Timing: Rotational Shift
Min Requirement: Customer Service experience is required. (Airlines experience is added advantage)
Education: Bachelor or Diploma plus Customer Service Experience
Headcount: 4
Start Date: Immediate or with Notice period
Primary Job Functions:
The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passengers inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via phone, email and chat.
Primary Job Functions:
- Answer incoming calls including email and chat in a timely manner
- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep the customers privacy and protect customer information
- Meet personal/team qualitative and quantitative targets
- Handle simple to difficult inquiries in a given span of time .
NOTE: The paper work and relocation expenses will be handle by the company.
Job Types: Full-time, Permanent
Pay: From RM9,000.00 per month
Application Question(s): - What nationality are you
Can you read, write and read Korean language
* Are you willing to relocate to Malaysia
