Vacancy: - Chat Support Mandarin Speaker
(WALK - IN INTERVIEW, CANDIDATE SHOULD BE ABLE TO WALK IN FOR INTERVIEW TOMORROW SATURDAY 22ND JUNE ,
- TIME:- 10:30 AM - 3:00PM, PLEASE BRING MOST RECENT PRINTED COPY OF YOU CV, ONLY IMMEDIATE JOINIER SHOULD APPLY)
Location: Kuala Lumpur, Malaysia
Salary: RM4100 + Complexity Allowance: RM500 + KPI Allowance + Shift Allowance
Language: Mandarin + English
Working Hour: 247 Rotational
Education/Requirement: Degree with experience or Diploma holder with 1 yrs exp or SPM with 3 yrs exp
Joining Date : Immediate (1st July)
Headcount: 65
Job Summary:
Understand customer enquiries and respond via applicable channels: email, and chat (10% PHONE CALLS)
Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
Manage customer escalations and ensure that these are answered, tracked, and escalated as required
Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
Ensure all SLAs are met accordingly
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
Provide a high level of professionalism and competent customer service
Able to communicate effectively with customers in a friendly and polite manner following the processes
Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language.
Job Types: Full-time, Permanent
Pay: RM4,100.00 - RM4,600.00 per month
Application Question(s): - What nationality ae you
The role is urgent, the joining date is 1st July 2024, can you join- The salary is fixed, Not negotiable, the max salary is RM4100 + Complexity Allowance: RM500 + KPI Allowance + Shift Allowance, are you okay with it
Can you speak, read and write Mandarin language
- This is a Walk In interview, what time can you walk in for interview tomorrow Saturday 22nd June 2024, TIME:10:30PM - 3:00PM
The Job location is Kuala Lumpur Sentral, are you okay with it
Rotational shift and night shift , are you okay with it
